CONTEXT

• A Telecom operator wants to improve the performance of its platform change program, through a pragmatic and engaging approach. There are many challenges :
  • Understanding current project difficulties and strengths based on facts
  • Clarify and structure the program scope, underlining the scope of each project
  • Support the project management of both projects : structuring projects (WBS, OBS, schedule, Risk management)
  • Support the Project Manager in decision making : prepare Review Supports, propose decisions, and manage the project schedule
  • Define necessary processes of elements for the project, and implement the processes with the team
    • Process of Customer Need collection
    • Project progress indicators

APPROACH AND RESULTS

Adaptation of Setec IPMC’s “Project Assurance” approach adapted to the specific client context : This approach, carried out in 2 weeks allowing :

• A neutral assessment of projects
• A clear view on Strong points and improvement points of the project
• A list of recommendations to secure the project progress and reaching milestones

Design and facilitation of project structuring workshops

• Design a workshop of 3 days with 27 project actors
• Define the objectives, deliverables, success criteria , and means for the workshop
• Facilitate the workshop to reach objectives and advice on project management best practices on WBS, Master Schedule, Project Organization, and project governance

Anchoring practices :

• Implementation of defined project routines
• Definition necessary processes like Customer Needs collection and supports the team to run workshops to apply the defined process
• Strengthening freshly assigned PM to adopt her position and gain confidence of stakeholders